vellixabooking

Legal Notice

1. About VellixaBooking

VellixaBooking is a platform dedicated to vacation home rentals, offering a simple, secure, and transparent experience for travelers. Our mission is to connect property owners with guests while ensuring a reliable and efficient service.

2. Commitment to Trust and Security

We are committed to ensuring the safety of your bookings:
✅ Secure Transactions: All reservations and payments are protected by advanced security protocols.
✅ Data Protection: Your personal information is handled with the utmost confidentiality and is never sold to third parties.
✅ Responsive Customer Support: Our team is available to assist you before, during, and after your booking.

3. Bookings and Payments

By making a reservation on VellixaBooking, you agree to the following terms:

  • Prices displayed include service fees and applicable taxes unless stated otherwise.
  • Cancellations and modifications are subject to the specific conditions set by each property owner.
  • Payments can be made via bank transfer or other payment method .

4. User Responsibilities

By using our website, you agree to:

  • Provide accurate information when making a reservation.
  • Respect the rules of the rented property.
  • Not use VellixaBooking for fraudulent or abusive purposes.

5. Personal Data Protection

In accordance with applicable regulations, VellixaBooking is committed to protecting your personal data. You have the right to access, modify, and delete your information by contacting us at: contact@vellixabooking.com..

6. Cookies and Tracking

We use cookies to enhance your browsing experience. You can manage your preferences through your browser settings.

7. Contact and Support

For any questions or assistance, our customer support team is available at:contact@vellixabooking.com.

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General Conditions & Data Protection

1. Introduction

Welcome to vellixabooking.com – a trusted platform for booking vacation homes across Croatia. By using our website, you agree to these General Conditions and our Data Protection Policy. Please read them carefully before making a reservation.

2. Booking Conditions

  • Availability & Confirmation: All bookings are subject to availability. Once we receive your request, we will confirm your booking via email along with payment instructions.
  • Secure Payment: All payments are made via secure bank transfer. No credit card details are stored or processed through our website.
  • Booking Confirmation: Your reservation is confirmed only after the payment is received. A detailed confirmation with the property address and check-in instructions will be sent by email.
  • Communication: We are available for any questions via email at contact@vellixabooking.com or by WhatsApp at +385 97 664 1138.

3. Cancellation Policy

  • Cancellations must be made in writing (email or WhatsApp).
  • Refunds depend on the timing of your cancellation. Please refer to the cancellation terms mentioned in your booking confirmation.
  • In the event of force majeure (natural disasters, border closures, etc.), we will work with you to reschedule or provide a voucher when possible.

4. Liability Disclaimer

  • Vellixa Booking acts as an intermediary between the guest and the property owner.
  • We are not liable for unforeseen circumstances such as electricity outages, local events, or weather-related issues.
  • All properties listed on our website are regularly verified, but we do not guarantee the behavior of third-party owners.

5. User Responsibilities

  • The guest is responsible for providing accurate personal information during the booking.
  • You agree not to use the website for fraudulent purposes or to submit false reservations.
  • Any damages caused to the property during your stay may result in charges, as per the host's terms.

Data Protection Policy (GDPR)

6. Personal Data Collection

We collect only the necessary data to process your reservation:
  • Full name, email address, phone number
  • Travel dates and number of guests
  • Payment confirmation data
This data is collected and processed in accordance with the General Data Protection Regulation (GDPR - EU 2016/679).

7. Use of Personal Data

  • Your data will never be sold or shared with third parties for marketing purposes.
  • It may only be shared with the relevant host/owner for the purpose of facilitating your booking.
  • We use secure tools to protect your information, including encrypted email servers and SSL technology.

8. Data Retention

We retain your booking information for a maximum of 5 years, only for legal and accounting purposes. You may request deletion of your data at any time by contacting us.

9. Your Rights

You have the right to:
  • Access your data
  • Rectify incorrect or outdated data
  • Request deletion (“right to be forgotten”)
  • Withdraw consent at any time
To exercise any of these rights, please email us at contact@vellixabooking.com.

10. Cookies

This website uses cookies only to improve the user experience and track anonymous browsing data (Google Analytics). No personal data is collected through cookies.

11. Contact

If you have any questions regarding our terms or data protection policy, don’t hesitate to contact us: 📧 Email: contact@vellixabooking.com 📱 WhatsApp: +385 97 664 1138 🌍 Website: https://vellixabooking.com
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